IGNOU Helpline Number: Indira Gandhi National Open University (IGNOU) is one of the largest distance-learning universities in the world, offering hundreds of programmes across undergraduate, postgraduate, diploma, and certificate levels. With lakhs of active learners across India and abroad, students frequently require assistance regarding admissions, exams, results, assignments, study materials, re-registration, degree certificates, identity cards, and other academic services. To address these concerns, IGNOU has established a strong support system that includes helpline numbers, email IDs, regional centre contacts, and online service portals.
For many students, knowing the correct IGNOU helpline number, official email IDs, and proper communication channels becomes essential to resolve issues quickly. Students often search for help when they face problems such as missing study material, login errors, exam form submission issues, non-updated assignment marks, re-registration difficulties, migration certificate requests, and convocation queries.
This article provides a complete guide to all IGNOU helpline numbers, key email addresses, student support channels, and step-by-step assistance on how to contact IGNOU authorities effectively. Whether you are a new student or a continuing learner, this detailed guide will help you navigate the communication system of IGNOU with ease.
Why Students Need IGNOU Helpline Support?
IGNOU serves a very large number of students, and therefore issues or doubts can arise at any time. Here are some common situations where students search for the IGNOU helpline:
- Problems in the online admission process.
- Clarification regarding programme structure and eligibility.
- Confusion about assignment submission process.
- Study material not delivered on time.
- Errors in grade card or result not updated.
- Issues in re-registration or course selection.
- Lost enrollment number or login errors.
- Queries related to Term-End Examinations.
- Problems in downloading the hall ticket or admit card.
- Certificate, migration, or provisional degree-related queries.
Given the large number of issues that students may face, IGNOU maintains multiple communication channels, including phone numbers, email IDs, and regional centre support. It is important to know which helpline number to contact for which type of issue.
IGNOU Helpline Numbers: Complete List
Below is the detailed list of important IGNOU helpline numbers available for students for various services.
1. IGNOU Student Registration Division Helpline Number
This department handles new admission and re-registration related issues.
- Phone: 011-29532741, 011-29532743, 011-29571301
- Alternate Support: srdd@ignou.ac.in
2. IGNOU Admission Helpline
This is used for issues related to fresh admissions such as fee payment failures, form corrections, and enrollment confirmation.
- Phone: 011-29572513, 011-29572514
- Email: registrarsrd@ignou.ac.in
3. IGNOU Exam Form and TEE Related Helpline
If students face problems in filling the exam form or have queries related to Term-End Examinations.
- Phone: 011-29572209
- Email: termendexam@ignou.ac.in
4. IGNOU Assignment Related Helpline
For issues related to assignment submission, status updates, and grade discrepancies.
- Email: assignments@ignou.ac.in (in some programme divisions)
Note: In most cases, assignments are handled by regional centres and study centres, so contacting the Regional Centre is required.
5. IGNOU Grade Card and Result Helpline
If marks are missing, grade card is incomplete, or result is not appearing.
- Phone: 011-29572209
- Email: termendexam@ignou.ac.in
6. IGNOU Study Material Dispatch Helpline
For issues related to softcopy and hardcopy study materials.
- Phone: 011-29572008
- Email: ssed@ignou.ac.in or mpdd@ignou.ac.in
7. IGNOU ID Card and Student Portal Login Help
If students cannot download their ID card or cannot log into the Samarth portal.
- Email: csrc@ignou.ac.in
8. IGNOU Project and Practical Helpline
For BCA, MCA, MSW, MBA, and other programmes requiring project guidance.
- Email: projects@ignou.ac.in
(Some programmes have additional dedicated emails.)
9. IGNOU Grievance Redressal Helpline
For complaints and unresolved issues.
- iGRAM Portal: http://igram.ignou.ac.in
- Email (General Issues): helpdesk@ignou.ac.in
10. IGNOU Regional Centre Helpline Numbers
Each regional centre has its own helpline numbers. These centres handle the majority of student issues such as:
- Assignment submission and evaluation
- Study centre allocation
- Practical and counselling schedules
- Exam centres
- Degree and certificate distribution
- Re-evaluation processes
Students must contact their specific Regional Centre for personalized support.
Important Links and Information
| Category | Description | Link |
|---|---|---|
| IGNOU Main Website | Official IGNOU homepage for all updates | https://ignou.ac.in/ |
| Admission Portal | For fresh admission and admission-related queries | https://ignouadmission.samarth.edu.in/ |
| Re-registration Portal | For re-registration to the next semester or year | https://onlinerr.ignou.ac.in/ |
| Assignment Questions | Download assignment question papers | https://webservices.ignou.ac.in/assignments/ |
| Hall Ticket & Admit Card Portal | To download TEE hall tickets | https://ignou.samarth.edu.in/ |
| Grade Card Portal | To check assignment and exam marks | https://gradecard.ignou.ac.in/ |
| iGRAM Portal | For grievance redressal | http://igram.ignou.ac.in |
| Student Support Email | General helpdesk email | helpdesk@ignou.ac.in |
How to Contact IGNOU Helpline Effectively?
IGNOU receives thousands of calls every week, so it is important to follow a proper approach to get your queries resolved quickly.
1. Identify the Issue Clearly
Before calling, write down the problem, including important details like:
- Enrollment number
- Programme code
- Regional centre
- Study centre
- Course code
- Screenshot of the issue (if needed)
This helps the support team understand your problem quickly.
2. Call During Working Hours
IGNOU offices usually work from:
- Monday to Friday: 10:00 AM to 5:00 PM
- Holidays are non-working.
Calling during early morning hours increases the chance of connecting quickly.
3. Keep Your Enrollment Number Ready
Most departments will ask for it first.
4. Use Email if Phone Lines Are Busy
IGNOU receives a large volume of calls. Emails get recorded and answered by the concerned team.
5. Visit the Regional Centre for Urgent Issues
Some issues cannot be resolved through phone or email. Visiting the RC personally helps in:
- Correction requests
- Submission of documents
- Degree or certificate collection
- Assignment-related problems
6. Use the iGRAM Portal for Complaints
If your issue is not resolved for a long time, register a complaint on the iGRAM portal. This portal tracks your issue until it is resolved.
Common Problems Students Face and How IGNOU Helpline Resolves Them
1. Enrollment Number Not Generated
Support team checks fee payment status and verifies admission records.
2. Study Material Not Received
Student can request re-dispatch or download softcopy through eGyankosh.
3. Assignment Marks Not Updated
Regional centre is contacted and evaluation records are checked.
4. Exam Form Not Being Accepted
Many times incorrect course codes or incomplete registration cause the issue.
5. Wrong Details in ID Card
Students can request correction through email submission of valid documents.
6. Result or Grade Card Errors
Exam division verifies evaluated answer sheets and updates the marks manually.
7. Convocation Certificate Not Received
Certificates are resent by RC or student can apply for duplicate.
8. Login Issues in Samarth Portal
Support team resets login session and sends a new password link.
These are only a few examples. The helpline covers a wide range of issues to support students across India.
IGNOU Regional Centres and Their Importance
IGNOU has more than 55 Regional Centres across India. These RCs are the primary point of support for students. Many issues cannot be solved at the national helpline level and require direct coordination with the RC.
Regional Centres handle:
- Assignment submissions
- Practical and counselling schedules
- Exam centre allocation
- Certificate distribution
- Correction requests
- Programme-specific queries
Therefore, students must always maintain contact with their respective RC for timely support.
Tips to Communicate Better with IGNOU Support Staff
- Always be polite and patient.
- Clearly explain your issue in a short and simple manner.
- Provide all necessary details in the initial message.
- Keep records of all emails and receipts.
- Follow up if you do not get a response within a reasonable time.
- Use the exact subject line when sending emails, such as “Assignment Marks Not Updated – Enrollment Number …”.
These simple steps help resolve issues much faster.
FAQ about IGNOU Helpline Number 2025
What is the official IGNOU helpline number for general queries?
The general helpline number varies by department, but the primary numbers include 011-29532741, 011-29532743, and 011-29572209.
How can I contact IGNOU for admission-related issues?
You can call 011-29572513 or email registrarsrd@ignou.ac.in.
What should I do if my study material has not arrived?
Contact the material dispatch helpline at 011-29572008 or email ssed@ignou.ac.in.
My assignment marks are not showing. Whom should I contact?
Contact your Regional Centre or email termendexam@ignou.ac.in.
What is the helpline for exam-related queries?
Contact 011-29572209 or email termendexam@ignou.ac.in.
How can I raise a complaint if my issue is not resolved?
Use the iGRAM online grievance portal at http://igram.ignou.ac.in.
Can I call IGNOU on weekends?
No. IGNOU helplines function only on working days.
How can I reset my login password for the IGNOU Samarth portal?
Email csrc@ignou.ac.in with your enrollment number and registered email ID.
Can regional centre helpline numbers help with assignment submission issues?
Yes. Regional Centres handle assignment-related support directly.
What is the fastest way to solve an IGNOU issue?
Visiting your Regional Centre often resolves problems immediately.
Conclusion
IGNOU helpline numbers and support channels play a crucial role in assisting the large and diverse student community. Whether it is admission, exams, assignments, results, certificates, or portal login issues, IGNOU provides multiple ways for students to get help quickly and efficiently.
Knowing the correct helpline numbers, email IDs, and online service portals is important to ensure that your queries are resolved without delay. This detailed guide helps you understand exactly where to contact for each kind of issue, how the support system works, and the best way to communicate with IGNOU authorities. For unresolved problems, students can always approach their Regional Centre or file grievances through the iGRAM portal.
