IGNOU Grievance 2025: The Indira Gandhi National Open University (IGNOU), as the world’s largest open university, caters to millions of students across India and abroad. With such a vast student base, it is natural that grievances related to admission, assignment submission, exam results, grade cards, certificates, project evaluation, and study material distribution may arise. To address these issues transparently and efficiently, IGNOU has implemented the iGRAM portal – the official IGNOU Grievance Redressal and Management System.
In this detailed article, we will guide you through the entire grievance redressal process for IGNOU Grievance 2025, how to raise a complaint, track your grievance status, understand common issues students face, and the best practices for ensuring prompt resolution.
What is IGNOU iGRAM?
IGNOU iGRAM (Intelligent Grievance Redress and Management) is an online platform created to handle student queries and grievances. It ensures transparency, accountability, and faster processing of complaints. The platform allows students to file grievances and receive timely updates via their registered email or mobile number.
It is designed to:
- File complaints online without visiting the study centre or regional centre.
- Track complaint status anytime, anywhere.
- Ensure accountability by routing grievances to the responsible departments.
Key Features of IGNOU iGRAM
| Feature | Description |
|---|---|
| Online Filing | Raise complaints 24/7 via the official portal. |
| Automated Routing | Grievances are automatically sent to the correct department/RC. |
| Tracking | Students can monitor the progress of their grievance. |
| Time-bound Redressal | Most complaints are addressed within 10–30 days. |
| Multiple Categories | Covers issues from admission to convocation. |
How to File a Grievance on IGNOU iGRAM? (Step-by-Step)
Here’s how you can raise your grievance in just a few minutes:
✅ Step 1: Visit the iGRAM Portal
Open the link:
👉 https://igram.ignou.ac.in
✅ Step 2: Click on ‘Register Grievance’
- Click on the “Register Grievance” button on the homepage.
- A new page will open prompting for your details.
✅ Step 3: Fill Student Information
- Enrollment Number
- Program Code
- Regional Centre
- Study Centre
- Email ID and Mobile Number
✅ Step 4: Select Grievance Category
Choose from categories such as:
- Admission
- Assignment Marks
- Grade Card
- Study Material
- Project/Practical
- Certificates
- Exam Hall Ticket
- Others
✅ Step 5: Enter Description
Write a clear and concise description of your issue. You may also upload supporting documents (PDF/JPEG format).
✅ Step 6: Submit and Note Reference Number
Submit the form and note your grievance reference number. You can use this to track the progress.
List of Common Grievance Categories
| Category | Examples |
|---|---|
| Admission | Name not in list, application not processed |
| Assignment | Marks not updated, status not showing |
| Grade Card | Discrepancy in marks, incorrect grade |
| Project/Practical | Not evaluated, missing marks |
| Hall Ticket | Not available, wrong exam centre |
| Study Material | Books not received or delayed |
| Convocation | Degree not received, fees issues |
| Others | Portal issues, wrong information, payment failures |
Expected Timeline for Grievance Resolution
| Type of Grievance | Resolution Time (Approx.) |
|---|---|
| Assignment Marks/Grade Card | 10–20 days |
| Admission Issues | 7–15 days |
| Exam Hall Ticket | 5–10 days |
| Degree/Certificate | 20–30 days |
| Material Dispatch | 10–25 days |
Note: Timeline may vary based on volume and severity.
Important Links and Information
| Purpose | Link |
|---|---|
| 🎓 File Grievance | https://igram.ignou.ac.in/ |
| 📧 Contact IGNOU | http://www.ignou.ac.in/ignou/aboutignou/contact |
| 📜 Check Grade Card | https://www.ignou.ac.in/gradecard/ |
| 📝 Assignment Status | https://isms.ignou.ac.in/changeadmdata/StatusAssignment.asp |
| 🏫 Regional Centre List | https://ignou.ac.in/ignou/aboutignou/regional |
| 📖 Study Material Tracking | https://egyankosh.ac.in/ |
Best Practices for Raising a Grievance
- Double-check information before submitting.
- Keep a copy of your application receipt or payment slip.
- Upload relevant supporting documents (screenshot, assignment copy, fee receipt).
- Use clear and formal language in the complaint.
- Do not submit multiple grievances for the same issue.
- Always note your reference number after submission.
How to Track Your IGNOU Grievance Status?
- Visit https://igram.ignou.ac.in
- Click on “Track Grievance”
- Enter your Grievance Reference Number
- Click Submit to view status (Pending / Under Review / Resolved)
FAQ about IGNOU Grievance 2025
Can I raise multiple grievances for different issues?
Yes. You can file different grievances for different issues. However, avoid repeating the same issue multiple times.
How long does it take for IGNOU to respond to a grievance?
On average, IGNOU responds within 10 to 30 days, depending on the nature and department involved.
What if my grievance is not resolved?
If unresolved beyond 30 days, you can escalate by contacting your Regional Centre or writing to the Registrar (Student Evaluation Division).
Is it mandatory to register on iGRAM?
Registration is not mandatory to raise a grievance. However, providing correct email and phone number is essential for communication.
Can I file a grievance related to old sessions (before 2025)?
Yes, you can file grievances related to previous sessions, provided you have your enrollment number and valid reason.
What is the format for describing a grievance?
Keep it brief, factual, and polite. Mention your program, session, issue, and any reference numbers or proof.
Will I get a confirmation after filing?
Yes, once submitted, a confirmation message and reference number will be shown. You’ll also receive updates via email or SMS.
Conclusion
The IGNOU iGRAM portal is a game-changer for the university’s student support system. It brings in transparency, ease, and accountability, allowing students to raise concerns from the comfort of their homes. Whether it is about missing assignment marks, delayed certificates, or any admission discrepancy, iGRAM empowers learners to take charge of their academic records.
Always remember:
- Keep your enrollment number and program details ready
- File early to avoid delays in your exams or certificates
- Use polite and formal language
- Track your grievance regularly until resolved
With this proactive step, IGNOU reinforces its commitment to its learners by ensuring their voice is heard, their concerns are addressed, and their academic journey remains smooth and stress-free.
